Get reviews with
review management services
Online reviews significantly influence consumer purchasing decisions, with 80% of consumers reporting that reviews have altered their opinions on a purchase.
This highlights the importance of businesses actively nurturing, managing, and responding to online reviews.
At RYSEUP, we provide online review management services and software to help your business attract more positive reviews, drive sales, and foster satisfied clients.
As an increasing number of consumers conduct online research before making a purchase, establishing a strong online presence through social media and various platforms becomes crucial for businesses to reach new customers, increase website traffic, and boost sales.
However, simply having a presence isn’t enough – you also need an effective system for managing and responding to reviews to attract and retain customers.
RYSEUP CRM & Online review management services can help you achieve these goals. Our reputation management experts will assess your current online presence and develop a tailored review management strategy to elevate your business and make the most of customer reviews.
To get started on maximizing the benefits of customer reviews for your business, schedule a consultation today.
Online Review Management Services for SMBs
Our pro tips for responding to online reviews
Responding to online reviews requires careful consideration, as customers may use review platforms to express both dissatisfaction and praise for your business.
To effectively manage and respond to reviews, keeping a level-headed approach is crucial. Here are some tips to help you navigate this process:
Be professional and courteous
Always maintain a polite and respectful tone when responding to reviews, whether they are positive or negative.
This demonstrates your commitment to customer satisfaction and professionalism.
Show gratitude for positive reviews
Express appreciation for customers who take the time to leave positive feedback.
This reinforces the positive experience and encourages others to leave similar reviews.
Look for solutions
When dealing with negative reviews, it's crucial to address them constructively and demonstrate your commitment to customer satisfaction.
For example, if you own a restaurant and receive a negative review about the service, apologize for the unsatisfactory experience and offer a voucher for a complimentary meal.
Address negative reviews constructively
Acknowledge the reviewer's concerns, apologize for any inconvenience, and provide a solution or offer to address the issue privately.
This shows potential customers that you are willing to rectify any problems and value customer feedback.
Respond in a timely manner
Promptly addressing reviews, particularly negative ones, shows that your business is attentive and proactive in managing customer feedback.
Learn from feedback
Use both positive and negative reviews to identify areas for improvement and implement changes that enhance your products or services.
Among our happy clients
Our pro tips for
responding to online reviews
Responding to online reviews requires careful consideration, as customers may use review platforms to express both dissatisfaction and praise for your business.
To effectively manage and respond to reviews, keeping a level-headed approach is crucial. Here are some tips to help you navigate this process:
Be professional and courteous
Always maintain a polite and respectful tone when responding to reviews, whether they are positive or negative.
This demonstrates your commitment to customer satisfaction and professionalism.
Show gratitude for positive reviews
Express appreciation for customers who take the time to leave positive feedback.
This reinforces the positive experience and encourages others to leave similar reviews.
Address negative reviews constructively
Acknowledge the reviewer's concerns, apologize for any inconvenience, and provide a solution or offer to address the issue privately.
This shows potential customers that you are willing to rectify any problems and value customer feedback.
Respond in a timely manner
Promptly addressing reviews, particularly negative ones, shows that your business is attentive and proactive in managing customer feedback.
See our special AI Bot here!
Look for solutions
When dealing with negative reviews, it's crucial to address them constructively and demonstrate your commitment to customer satisfaction.
For example, if you own a restaurant and receive a negative review about the service, apologize for the unsatisfactory experience and offer a voucher for a complimentary meal.
Learn from feedback
Use both positive and negative reviews to identify areas for improvement and implement changes that enhance your products or services.
Why choose RYSEUP for online reviews & reputation management?
Want an online review management company you can trust? At RYSEUP, we’re it — and here’s why:
- More than a decade of experience
With more than 12 years of experience, we’re a leading choice for businesses that want an experienced online review management provider. We understand the nuances of online review management, plus the value it offers when it comes to growing your company.
- More than $26 Million driven in revenue for clients since 2018
With our performance-driven strategies, we’ve driven more than $26 Million in revenue for our clients.
- A client retention rate of nearly 100%
Explore our testimonials, and you can see that RYSEUP delivers real results.
To further emphasize that satisfaction, our NPS is almost 83%, demonstrating that our team cares about your success.
What our clients say
Our RM Service Packages
Basic
Perfect for Small Businesses-
1 GMB Location
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RYSEUP Analytics
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Inegration Features with RYSEUP Apps
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2 posts per week (GMB)
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Reply Automations (SMS) is not available
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Reply Automations (SMS) is not available
Our RM Service Packages
Business
Perfect for SMBs-
1 GMB Location
-
RYSEUP Analytics
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Inegration Features with RYSEUP Apps
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daily posts (GMB)
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Reply Automations (SMS) can be purchased
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Reply Automations (AI) can be purchased
Tycoon
Perfect for large Enterprises / E-commerce-
Same as Business
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Lowe rates per SMS/Email/AI Reply
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Frequently Asked Questions about Reputation Mgmt services
How can reputation management services help my business?
Reputation management services help monitor and manage your online reviews, respond to customer feedback, improve your online presence, and implement strategies to enhance your reputation. They can also provide insights and analytics on customer sentiment and help you develop a proactive approach to maintaining a positive online image.
How do online reviews impact my business’s reputation?
Online reviews can greatly impact your business’s reputation. Positive reviews can enhance your credibility, attract more customers, and improve your search engine rankings. Conversely, negative reviews can deter potential customers and harm your reputation. Managing reviews effectively is crucial for maintaining a positive image.
What is Google My Business (GMB) and why is it important for my business?
Google My Business (GMB) is a free tool that allows businesses to manage their online presence across Google, including Search and Maps. It is important because it helps your business appear in local search results, provides key information to potential customers, and enables you to manage customer reviews, which can significantly influence your business’s reputation and customer acquisition.
How can I encourage my customers to leave reviews?
Encourage customers to leave reviews by asking them directly after a purchase or service, providing easy-to-follow instructions, sending follow-up emails with a review request, offering incentives (if allowed by platform policies), and ensuring a seamless and positive customer experience that naturally motivates them to share their feedback.
What should I do if I receive a negative review on my GMB listing?
Respond to negative reviews promptly and professionally. Acknowledge the customer’s concerns, apologize if necessary, and offer a solution or invite them to discuss the issue offline. Demonstrating that you care about customer feedback and are willing to resolve issues can mitigate the impact of negative reviews and show potential customers your commitment to quality service.
Can I remove fake or inappropriate reviews from my GMB listing?
Yes, you can report fake or inappropriate reviews to Google. While you cannot directly remove reviews yourself, Google’s support team will review your report and take action if the review violates their policies. It’s important to regularly monitor your reviews and address any that are misleading or harmful.
What are some best practices for responding to reviews on GMB?
Best practices include responding to all reviews, whether positive or negative, in a timely and polite manner. Thank customers for positive feedback, address any specific points they mention, and personalize your responses to show that you value their input. For negative reviews, remain calm, avoid defensive language, and focus on resolving the issue.
How often should I monitor my GMB reviews and overall online reputation?
Regularly monitoring your GMB reviews and online reputation is essential. Aim to check your reviews at least once a week and set up alerts for new reviews so you can respond promptly. Consistent monitoring allows you to address issues quickly, engage with customers, and stay informed about public perception of your business.
